Dreamworld Sunset Ariel

Park Updates

 

Dreamworld & WhiteWater World are Temporarily Closed

 

 

IMPORTANT PARK UPDATE

Following an extensive review of the current situation around COVID-19, we have made the decision to temporarily cease operating Dreamworld and WhiteWater World from Monday the 23rd of March 2020.

Our Parks

In these difficult times, the decision to close our parks has not been one made easily, however the health and safety of our team members and guests remains our priority.

Park Health

We can assure the public that we have not been notified of any confirmed cases of the Coronavirus (COVID-19) at our properties. We will continue to monitor and follow advice from Government Health Authorities. 

Your Tickets

Passholders will receive an email communication regarding their Annual Passes and all ticket holders can read more about their specific ticket in the FAQs below.

Our Wildlife

Dreamworld’s wildlife will continue to be cared for throughout the park’s temporary closure days.

 

We will continue to keep you updated and we look forward to welcoming our valued guests and passholders back very soon. 

 

Frequently Asked Questions

  1. Are you open today?
    1. Dreamworld and WhiteWater World have temporarily ceased operating.
  2. Why did the park close? 
    1. Following an extensive review of the current situation around Coronavirus (COVID-19), we have made the decision to temporarily cease operating Dreamworld and WhiteWater World from Monday the 23rd of March 2020. At this time, our LEGO Outlet remains open. We can assure the public that we have not been notified of any confirmed cases of the Coronavirus (COVID-19) at our properties. We will continue to monitor and follow advice from Government Health Authorities and look forward to welcoming our valued guests and passholders back very soon. 
  3. You have said keeping the park open was safe, why are you now closing?
    1. Dreamworld has continued to closely follow advice from Government Health Authorities in prioritising the health and safety of our staff and guests. In line with the most recent updates from these authorities due to the escalation of the risks associated with Coronavirus (COVID-19), it has now been determined that Dreamworld and WhiteWater World should cease operating. We will continue to update our response to COVID-19 based on advice from these authorities.
  4. I am an Annual Passholder, will I be given a refund or credit for the time of closure? 
    1. Given the necessary cease of operation in line with advice from Government Health Authorities, we will be offering all Annual Passholders whose passes are valid during the closure period an extension of the closure period, plus an extra month. This will come into effect upon the reopening of our parks. 
  5. When will you reopen? 
    1. Due to the current environment, we are unable to provide a re-opening date as yet. We look forward to welcoming Dreamworld guests back into our parks, upon advice from government health authorities.
  6. I have purchased 3-Day Tickets to Dreamworld, I have visited one of my three days, do I get a refund/credit for the other two days? 
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you into our parks once we reopen.
  7. I have purchased 1/3-Day Tickets to Dreamworld however, my plans have changed (cancellation of trip/postponing of trip/cannot visit Dreamworld during visit) due to the closure, do I get a refund/credit?
    1. Due to the current circumstances, we have extended validity of 1/3-Day Ticket’s through to March 31, 2021. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation. We look forward to welcoming you into our parks once we reopen.
  8. I have purchased an experience; will I be refunded? 
    1. Due to the current circumstances, cancelled experiences will be rebooked into an alternative available date once the parks re-open. Please contact our Guest Services team on [email protected]com.au when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation. We look forward to welcoming you into our parks once we reopen.