Terms & Conditions

GENERAL CONDITIONS OF ENTRY

  • Admission price includes rides, shows and attractions except food, merchandise, photo sessions, pay per use facilities (Feature films, FlowRider, skill and video games etc).
  • Children 0 – 13 years must be accompanied by an adult or legal guardian (minimum 16 years +)
  • Published times of shows or attractions may vary.
  • The operation of some attractions may be affected by adverse weather conditions or maintenance activity.
  • No food or beverages may be brought onto the Dreamworld or SkyPoint premises. No commercially prepared food or beverages may be brought into WhiteWater World.
  • No alcohol or drugs of any type shall be bought on to the premises.
  • No glassware or sharp objects may be bought on to the premises.
  • No animals may be brought onto the premises, except guide dogs.
  • Frisbees, balls, inflatables or other devices that may jeopardise the safety of others or impede staff are not permitted.
  • Scooters, skateboards, bicycles, roller blades or other equipment that may interfere with pedestrian traffic are not permitted.
  • Design and systems of Ardent Leisure Limited (The Company) are protected by copyright and other intellectual property rights. You must not infringe those rights.
  • Vehicles are parked at your own risk. The Company will not be responsible for loss of, or damage to any vehicle, accessory or contents in, or on any vehicle
  • Smoking is permitted in designated areas only, no food or beverage may be consumed in designated smoking areas under Queensland Law.
  • Lockers are available for hire for storage of personal items at Dreamworld and WhiteWater World. These are not available at SkyPoint.
  • The Company reserves the right to refuse entry or remove guests from the attraction for vandalism, stealing, offensive behaviour, queue line jumping, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with these Conditions of Entry.
  • The Company reserves the right to inspect your bags at any time for security purposes.
  • Design and systems of Ardent Leisure Limited (The Company) are protected by copyright and other intellectual property rights. You must not infringe those rights.
  • Any photographs, videos or sound recordings taken by you must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited.
  • The Company reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.
  • The use of image recording devices is not permitted in any change room or bathroom facility.
  • Please report any incidents to staff immediately.
  • Tickets, vouchers and passes must be original, display an expiry date and be presented prior to that date, Photo ID and matching signatures are required on request. Fraudulent use will be referred to police.
  • Please be advised that appropriate swimwear must be worn at all times. Traditional swimwear is required at all times.
  • To ensure a safe and enjoyable family environment, provocative, G-string swimwear or underwear as swimming attire is not allowed.
  • For the safety of all guests, long pants, cut offs and swimwear with rivets, belts or metal ornaments are not permitted on any slides.
  • Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, photos, images, symbols, or phrases, etc.
  • If your clothing or swimwear does not comply with these regulations, appropriate attire is available for purchase at Beyond the Beach Gift Shop.

HEIGHT AND HEALTH ADVICE

  • For your safety and comfort there are height, weight and age restrictions on some rides and attractions. Please refer to the park map and displayed signage for specific details.
  • Riders must be in good health and free from any potentially adverse medical conditions. You should seek medical advice if uncertain. For Guests with disabilities please review our guidelines.
  • For safety reasons, pregnant women, guests with certain pre-existing health issues, guests with casts, footwear, eyewear or any hard or sharp objects are not permitted on any water slides and may be restricted on certain rides. Please read signage and ask staff prior to participating if unsure.
  • Further specific restrictions may be displayed throughout the park via signage announcements and or staff communication, you must obey these.
  • We recommend that appropriate footwear be worn within the park.
  • Appropriate clothing must be worn at all times.
  • We ask that swimmers shower before entering the water.
  • Children should be toileted prior to entering the pool and regularly whilst swimming.
  • Children under the age of 3 must wear swimming nappies or tight bathers that will contain any faecal accidents, board shorts or loose clothing are not permitted.
  • People who have had diarrhoea within the last 48 hours must not enter the water.
  • Lifeguards and/or staff cannot supervise children. Parents/ guardians must actively supervise their children at all times and comply with the Keep Watch guidelines posted within WhiteWater World.
  • Royal Life Saving Australia recommends that children under the age of 10 be under the supervision of a person 16 years or older.
  • For safety reasons, minimum height restriction to hold a koala, baby croc, snake and bird of prey is 135cm.

RESPONSIBILITY

  • There are inherent risks in the participation in or on an amusement ride, waterslide, device, attraction or the interaction with animals. You, by your participation, accept the inherent risks of which a prudent person is or should be aware. You should consider this participation an exercise in good judgement and act in a responsible manner while using the facility.
  • Adults / carers are responsible for persons under their supervision.
  • You must not participate in or on any amusement ride, waterslide, device, and attraction, when under the influence of alcohol or drugs.
  • You must act with good judgement and consideration, both for yourself and others, and refrain from behaviour which could affect your safety, the safety of others, the safety of the amusement ride, waterslide, device, attraction, or the safety of the animals.
  • You must obey all reasonable written and verbal instructions and warnings, given by The Company and its staff including the Lifeguards or operators of any amusement ride, waterslide, device, attraction or animal handlers, without objection.
  • You must use, as instructed, all safety equipment provided when participating in any amusement ride, device or attraction.
  • If you supply your own safety equipment you do so at your own risk and accept full responsibility for any failure or non-performance of such equipment.
  • You are responsible for your own personal property. Lockers are available.
  • The Company takes all reasonable steps to provide you with a safe and enjoyable park. However The Company will not be liable for any person in respect of the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person’s negligence (including the negligence of The Company) or otherwise.
  • In these Conditions of Entry, The Company includes the owner and operator of Dreamworld, WhiteWater World and all employed staff.

 


ADMISSION

ALL TICKETS

  • Tickets are valid for 12 months from the date of purchase unless otherwise stated. All tickets are non-transferable and not redeemable for cash. Tickets cannot be on-sold to another party for re-sale. (Special circumstances may be reviewed under Management discretion.)
  • Government issued pension card must be provided on entry.
  • After completing your purchase you will gain access to an online page confirming your order. You will also receive 2 emails including your invoice and your E-tickets. Please print your E-ticket and present, as per instructions on the ticket. Alternatively your E-ticket may be presented on a mobile device.
  • Entry is granted by presenting, a printed E-ticket or displayed on a mobile device, a valid photo ID and the credit card used to purchase the ticket. If this credit card is unavailable, another credit card is required for security.
  • Dreamworld, WhiteWater World and SkyPoint reserve the right to close rides and attractions as required.
  • Unless expressly stated to the contrary tickets do not include access to special events conducted outside of advertised park trading hours including, but not limited to, Dreamworld Night Events & Night WhiteWater World
  • Does not include experiences and attractions that are not included in entry price.
  • Dreamworld, WhiteWater World and SkyPoint visitor numbers are capped to prevent overcrowding. Entry is on a first come, first served basis. When park reaches capacity we cannot permit further entries.

1 DAY TICKETS

  • Ticket includes 1 Day Entry into Dreamworld, including WhiteWater World, on the same day.
  • Tickets are valid for 12 months from date of purchase unless otherwise specified.
  • All tickets are non-transferable, not redeemable for cash.
  • Tickets cannot be on-sold to another party or third party for re-sale to customers.

3 & 7 DAY TICKETS

  • A 3 or 7 Day ticket entitles the bearer to flexible entry to Dreamworld, WhiteWater World and SkyPoint for a period of 3 or 7 consecutive days from the first day of entry.
  • Tickets are valid for 12 months from date of purchase unless otherwise specified.
  • SkyPoint Observation Deck becomes an over 18 years venue on a Friday & Saturday Night after 8pm.
  • All tickets are non-transferable, not redeemable for cash.
  • Tickets cannot be on-sold to another party or third party for re-sale to customers.
  • Lost or stolen passes cannot be replaced.
  • Each ticket must be signed and a valid ID presented for each return entry

SEASON AND ANNUAL PASS

  • A Season Pass or Annual Pass entitles the bearer to flexible entry to Dreamworld, WhiteWater World & SkyPoint Observation Deck until the expiry date listed on the pass.
  • SkyPoint Observation Deck becomes an over 18 years venue on Friday and Saturday Night after 8pm.
  • Excludes entry to ticketed special events. SkyPoint Observation Deck is subject to altered trading hours and deck closures for private events.
  • Pass is not transferable and cannot be given to anyone else to use.
  • Lost or stolen passes will incur a $5 reprint fee at time of issue.
  • No upgrades available.
  • Passholder benefits are available online at dreamworld.com.au/park-info/passholder-benefits-happiness-hq. Offers are only available upon presentation of a valid current pass.
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and associated benefits. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, give-aways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld, WhiteWater World and SkyPoint Observation Deck. Once your child turn 3, they will require a ticket or pass to accompany you into the parks. If your child turns 3 before you pass expires please consider purchasing a pass now while this offer is available. This offer is only available for sale period. Dreamworld cannot confirm what offers will be available after this sale period. For further information please enquire at Guest Services when you register your pass.

OTHER

GIFT CARDS

  • Card expires 12 months from date of issue (excludes “Free Gift Card” special offers).
  • One x $4.95 Registered Post fee applies to all gift card transactions through the web. Gift Cards are only available for delivery within Australia. Dreamworld/WhiteWater World will arrange delivery to your nominated address. When purchasing online your Gift Card will be posted via Registered Mail to the Buyer’s address provided.Goods cannot be delivered to a P.O Box address. A person must be at the Delivery Address to accept goods on delivery. Anyone at the Delivery Address who receives the Goods shall be presumed to be authorised to receive the Goods on your behalf. (Excludes “Free Gift Card” special offers.)
  • Treat this card like cash.
  • Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed.
  • This card is redeemable for merchandise or services at Dreamworld and WhiteWater World only – excludes purchases online; not redeemable for cash.
  • Cannot be reloaded; No change will be given but the balance may be applied to future purchases.
  • It is up to you to use the full value before expiry date. Unused balance on the expiry of this card will not be refunded or credited. If purchase exceeds the available card balance, you must make up the difference with another payment method. You are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees.
  • We reserve the right to change any terms of use at any time.
  • To check your card balance phone 1300 55 33 80.

SPECIAL EVENTS

NIGHT EVENTS (PARK AFTER DARK)

  • Tickets are limited and may not be available for purchase on the night if the event is sold out.
  • Event only includes selected rides and attractions (excludes Tiger Island, Corroboree, Log Ride, Vintage cars unless otherwise specified).
  • Event Entry can ONLY be granted on presentation of your ticket. You may be required to provide a valid photo ID and the Credit Card used in purchase for verification at front entry. If this is unavailable, another credit card is required for security. Tickets are not redeemable for cash and not valid after the displayed date.
  • The entry price covers entry to the night event on the specified date.Entry is only valid 6.30pm and 10.00pm.
  • Queue lines for rides may close from 9.00pm onwards as required to ensure the ride closes by 10pm.
  • Admission price includes selected rides and attractions and excludes skill games, souvenir photographs, merchandise, food and drinks.
  • Management reserves right to inspect bags on entry and exit, and to refuse entry or remove guests for failure to comply with any condition of entry.
  • Entry is subject to all conditions displayed on this ticket and at the front entry.
  • For your safety and comfort there are height, weight and age restrictions on some rides and attractions. Please refer to the park map and displayed signage for specific details.
  • WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve the right to close rides/attractions as required.
  • In the likelihood of wet weather, the night event will continue to operate as per normal park operations. The operation of some rides and attractions may be affected by adverse weather.
  • Event may sell out prior to the night. Please ensure children under 16yrs are ticketed for entry before being unsupervised.
  • No Food or Beverage may be brought onto Dreamworld or WhiteWater World's premises during an event.

SPECIAL EVENTS:

(EXCLUDING PARK AFTER DARK)

  • Event Entry can ONLY be granted on presentation of your E-Ticket. You may be required to provide a valid photo ID and the Credit Card used in purchase for verification at front entry. If this is unavailable, another credit card is required for security. Tickets are not redeemable for cash, not valid after the displayed date.
  • Lost or stolen tickets will not be replaced.
  • Age restrictions to some events will apply. ID required for all guests over the age of 18 years.
  • Ticket prices will vary for different events. All Prices include GST.
  • Tickets will not be available for purchase at the door on the night. Numbers to events are limited and bookings are essential.
  • No discounts offered to Annual Pass Holders, Pensioners and Concession Card Holders.
  • The entry price covers entry to the event on the specified date only and is only valid between the times noted on your entry ticket.
  • No Food or Beverage may be brought onto Dreamworld, WhiteWater World or SkyPoint's premises during an event.
  • Management reserves the right to inspect bags on entry and exit, and to refuse entry or remove guests for failure to comply with any condition of entry.
  • Attire considered to be offensive and unsuitable will be refused entry on the night.
  • All events will run as scheduled in the event of wet weather; venue/ride & attraction changes may apply.
  • Dreamworld and SkyPoint reserves the right to change terms and conditions at any time without notice and adjust operating hours and/or change the venue, attractions and animal encounters without prior notice.
  • Entry is subject to all conditions displayed on your entry ticket and at front entry.